Job: Video games development Khabarovsk: 1 position

We are looking to hire a Customer Support Agent (no experience required/students/graduates) (entry level) to assist customers with learning about the company, offered products and software, assist with any incoming questions from clients, relieving their doubts and providing technical assistance.

Responsibilities for Support Specialist

- Handling customers requests regarding usability and technical issues via different channels - email, live chat (ticket system).

- Advising and informing our customers about our platform and the services we provide

- Communicating with other departments within the company in order to resolve customers requests

- Troubleshoot and report technical issues to the IT department

- Resolving all customer issues with the goal of customer retention

Qualifications for Support Specialist

- Fluent in English (both written and verbal communication)

- Confident PC user

- Possess quick-thinking skills, creative problem solving and the ability to multitask

- Emotional resilience. You are as cool as a cucumber

- Ability to work independently with minimal supervision, while being part of a growing dynamic team

- Ability to communicate and foster positive relationships

- Accountability and personal organization are essential

- Attention to details, ability to process large volumes of information and multitask . . . . .

. . . . . Position code: 193-294317257 - show position description in full >>