Работа: Гостиничный менеджмент Организация и проведение рекламных, PR-кампаний, размещение рекламы Санкт-Петербург: 1 вакансия

Corinthia St. Petersburg is seeking to recruit a Guest Relations Manager. The selected candidate in this position is responsible for effective Guest Relations Service operation.

Responsibilities:

Oversees and direct Guest Relations Agents supervising the team and ensuring that guest needs are met to the high standard required by the company and expectations are exceeded

Aactively promotes the services and facilities available to guests within the hotel and the Corinthia Company, maximizing revenue from other outlets (e. g. car transfers, mobile phone rental, telephones, valet services, Gym and Food & Beverage facilities, etc.)

Conducts regular reviews of existing policies and procedures ensuring compliance and recommending or implementing changes to ensure improved guest satisfaction and safeguarding company interests.

Ensures that Guest Relations, Bell Desk, and Concierge Service is properly staffed and trained with a suitable team for their function, and to ensure that these team members can perform their duties to the standard required by the hotel and the company. Conducts regular training on all policies, procedures, loyalty programs and guest satisfaction.

Attends to any guest comments brought to their attention either directly or through the Director of Room Division, Front Of House Manager, General Manager or other Head of Department and deals with these efficiently and courteously.

Ensures that . . . . .

. . . . . Код вакансии: 115-294244227 - показать описание вакансии полностью >>